Terms of service

Terms of Service

Last Updated: July 2025

This website is operated by Aerless.com. Aerless offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By doing so, you agree to be bound by these Terms. If you do not agree, you must not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store shall also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part by posting updates. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm you are at least the age of majority in your jurisdiction or have provided consent for any minor dependents to use the site.
You agree not to use our products for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction or transmit any destructive code.
A breach of any of these Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information is inaccurate, incomplete, or not current.
The material on this site is for general information only and should not be relied upon solely for decision-making.
We reserve the right to modify the content of this site at any time, but are not obligated to update any information.

Section 4 – Modifications to the Service and Prices

Product prices are subject to change without notice.
We may modify or discontinue the Service at any time without notice.
We are not liable for any changes, suspensions, or discontinuance.

Section 5 – Products or Services

Some products may be available exclusively online and may have limited quantities.
Descriptions and pricing are subject to change at any time.
We do not guarantee that any product, service, or information will meet your expectations.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order.
You agree to provide accurate and complete purchase and account information and keep it updated.
We may limit or cancel orders at our discretion, particularly those suspected to be from resellers or distributors.

Section 7 – Optional Tools

We may provide access to third-party tools "as is" without warranties.
Use of these tools is entirely at your own risk.
Future new features or services will also be subject to these Terms.

Section 8 – Third-Party Links

We are not responsible for third-party websites or their content.
Please review third-party policies before engaging in transactions.

Section 9 – User Comments, Feedback, and Other Submissions

By submitting content, you grant us the right to use it without restriction.
We may, but are not obligated to, monitor or remove objectionable content.
You are responsible for your own submissions and must not infringe on third-party rights or contain unlawful material.

Section 10 – Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors or update information at any time without prior notice.

Section 12 – Prohibited Uses

You may not use the site or content for any unlawful purpose or in violation of these Terms. We reserve the right to terminate access for violations.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted or error-free service.
The service and products are provided “as is” without warranties unless expressly stated.
In no case shall Aerless be liable for indirect, incidental, or consequential damages.
In some jurisdictions, exclusions may not apply. Liability is limited to the fullest extent allowed by law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Aerless and its affiliates from any claims arising from your breach of these Terms or any applicable law.

Section 15 – Severability

If any provision is deemed unlawful or unenforceable, it will be severed from these Terms, without affecting the remaining provisions.

Section 16 – Termination

You may terminate these Terms at any time by notifying us or ceasing use of the site.
We may also terminate the agreement if you fail to comply with any term.

Section 17 – Entire Agreement

These Terms and any related policies constitute the full agreement between you and us, superseding all prior agreements.
No waiver of any term shall be deemed a continuing waiver.

Section 18 – Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States.

Section 19 – Changes to Terms of Service

You can review the latest version of these Terms at any time on this page.
We reserve the right to update these Terms at our discretion. Continued use constitutes acceptance.

Section 20 – Contact Information

Questions about these Terms should be sent to:
📧 support@aerless.com
📍 Aerless LLC, 228 East 45th Street, Suite 9E, New York, NY 10017

Section 21 – Limited Lifetime Warranty

At Aerless, we stand behind the quality of our products. That’s why we offer a Limited Lifetime Warranty on all Aerless-branded products, applicable exclusively to factory defects in materials or workmanship.

What’s Covered:

  • Manufacturing defects or flaws in craftsmanship that arise under normal use

  • Coverage applies only to the original purchaser with proof of purchase from Aerless.com or an authorized retailer

What’s Not Covered:

  • Normal wear and tear (including fading, scuffs, or abrasions)

  • Damage resulting from misuse, neglect, or accidents

  • Modifications or alterations to the product

  • Improper storage, cleaning, or handling

  • Cosmetic damage that does not affect functionality

  • Products purchased second-hand or through unauthorized retailers

How to Make a Claim:

To initiate a warranty claim, please contact our support team via the form on the Support Page and provide:

  • A clear description of the issue

  • Photos or videos showing the defect

  • Proof of purchase

Once your claim is approved, we will, at our discretion, either repair the item, replace it with the same or equivalent product, or offer store credit.

Limitations:

This warranty is limited to the repair or replacement of the defective product. Aerless is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
We reserve the right to update or modify this warranty policy at any time without prior notice.

Section 22 – Dispute Policy

Dispute Timeframe
All disputes or non-receipt claims must be submitted within 100 days of the order date. After this period, we cannot investigate or process disputes, as carrier tracking and delivery data may no longer be available.

Proof of Delivery
If the carrier marks an order as “Delivered,” it will be considered successfully delivered. (We may ask for proof of delivery from our local carrier if customer would like to get a proof of delivery (POD)

Late Disputes
Disputes filed after 30 days may be automatically denied if tracking shows delivery or fulfillment records confirm completion.