Shipping policy
1. Order Processing
Orders are typically processed and shipped within 1–2 business days of order confirmation (unless otherwise noted at checkout). Customers will receive a shipping confirmation email with a tracking link once the order has shipped.
2. Shipping Methods & Timeframes
Delivery times vary by destination and order value:
- Domestic (U.S.) Orders: Typical delivery: 3–7 business days.
- International Orders: Typical delivery: 7–13 business days.
Note: For certain products such as the Aerless Vacuum Kit or individual Vacuum Bag, updated shipping estimates may state 3–10 business days domestically; international remains 7–13 business days.
3. Free Shipping
Enjoy free shipping on orders over $100 to most destinations.
For certain countries, fixed shipping fees apply regardless of order value:
-
$9.99
Bulgaria, Canada (Prince Edward Island), Croatia, Greece, Israel, Kenya, Lebanon, Luxembourg, Mexico, Pakistan, Philippines, Rwanda, Saudi Arabia, Slovakia, Slovenia, Switzerland, Tanzania -
$19.99
Angola, Brazil, Cambodia, Chile, Colombia, Cyprus, Ghana, Iceland, India, Jordan, Kazakhstan, Kuwait, Malta, Morocco, Qatar, Uganda, United States (Palau) -
$29.99
Algeria, Azerbaijan, Ecuador, Maldives, Monaco, Oman, Peru, South Africa, United states (American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, US Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific) -
$49.99
Mozambique, Armenia, Albania, Andorra, Bosnia & Herzegovina, Guadeloupe, French Polynesia, Argentina, Aruba, Barbados, Bermuda, Cayman Islands, Costa Rica, El Salvador, French Guiana, Guatemala, Martinique, Mauritius, Namibia, Paraguay, Senegal, Trinidad & Tobago, Tunisia, Uruguay, British Virgin Islands, Zambia, Egypt, United States (Hawaii)
4. Tracking
Once your order ships, you’ll receive a tracking link via email. You can use it to follow your package at any time.
5. Shipping Insurance
Optional shipping insurance may be available to cover lost or damaged shipments (through a small added fee). Details will be provided during checkout if this option is offered.
6. Returns & Refunds
Aerless offers a 100-day hassle-free return policy. You can return items from anywhere in the world within 100 days of receipt, no questions asked. Returns are designed to be simple and customer-friendly.
7. Customs & Duties (International)
Customs and import duties may apply to international shipments depending on your destination country’s regulations. Any such costs are the responsibility of the recipient.
8. Contact & Support
For questions about your order status, shipping, or returns, please consult the “Track Your Order” page or contact our Customer Support team.
9. Dispute Policy
Dispute Timeframe
All disputes or non-receipt claims must be submitted within 100 days of the order date. After this period, we cannot investigate or process disputes, as carrier tracking and delivery data may no longer be available.
Proof of Delivery
If the carrier marks an order as “Delivered,” it will be considered successfully delivered. (We may ask for proof of delivery from our local carrier if the customer would like to get a proof of delivery (POD)
Late Disputes
Disputes filed after 30 days may be automatically denied if tracking shows delivery or fulfillment records confirm completion.
Summary Table
| Feature | Details |
|---|---|
| Processing Time | 1–2 business days |
| Domestic Shipping | 3–7 business days (up to 10 on some SKUs) |
| International Shipping | 7–13 business days |
| Free Shipping Threshold | Orders over $100 |
| Tracking | Provided via confirmation email |
| Shipping Insurance | Optional (if offered) |
| Return Window | 100 days, hassle-free |
| Customs & Duties | Paid by recipient |